Tag Archives: ecommerce

Why I Love The North Face….The North Face Life Time Warranty – SOLD

Once upon a time I bought a brand new The North Face Denali fleece jacket for my child.

One day the zipper pull broke.  I forgot about the jacket and stored it.

Recently, I found the jacket again, and decided to see if The North Face could help me out with the zipper issue.

The North Face is one of the few companies that have a life time warranty and stand behind their product’s quality.  If you are the original owner of certain specified products you can contact The North Face directly for their help.

I started the warranty process by first emailing the North Face consumer service at tnf_consumerservices@vfc.com.   I wanted to make sure that the jacket was fixable under their warranty so I sent them pictures of my jacket and highlighted the damage.

northface1 northface2In a day or so, I got the following response via email: “Please print out our Warranty Return Form and send your item to our Warranty Department for evaluation. Below is the link to the Warranty Return Form.
When sending the item to the Warranty Department, please follow these steps to ensure timely processing of your item:
· Please ship to us prepaid. Collect packages will be refused.
· Please insure your package for full replacement value.
· Please clean your item prior to sending
· Please mark the areas in question on the product with colored tape or masking tape.
For further information on our warranty policy and repair guidelines please visit our Warranty/Product Guarantee page on our website.
Again, thank you for contacting The North Face. If you have any additional questions or concerns, you can also contact a Warranty representative directly by calling 1 (855) 500-8639, (Monday – Friday 7:00 a.m. – 3:30 p.m. PST) or by email: tnf_consumerservices@vfc.com.

I paid around $7 to send the jacket via Priority Mail.  USPS includes an automatic $50 insurance in cases of damaged or stolen mail.  I also was able to track my package from drop off to when it arrived at The North Face office.

When The North Face received and processed the jacket they sent me an email that had the subject “Warranty Return Receipt of Product Notification​”.  This email included a case number and it advised that I would receive the jacket back in 6-8 weeks.  Shipping would be covered by The North Face.

I was so impressed when I received an email a few days ago with the subject line “North Face Shipment Notificati​on”.  In the email The North Face included a tracking number that showed when I would be received the jacket.

And voila…today I received the Denali jacket with the repaired zipper!  The North Face received the broken jacket on October 31.  Today is November 21.  That means that their turn around time was less than a month rather than the 6-8 weeks that they originally mentioned.

The fact that The North Face stands behind their products is such an incentive for me to buy from them in the future.

As for this particular jacket, it is now too small for my child so it is now ready for you to buy on Ebay! – SOLD

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Tradesy and Poshmark As An Ebay Alternative

For  the last 15 years I have been selling items online via Ebay.  At one point, when I was doing it full time, I was an Ebay Power Seller.

Ebay in the late 1990s was a place where budding entrepreneurs discovered that they could sell, and the sky was the limit.

Ebay allowed all sellers to list their hearts desire if your items fit their specifications like, authenticity, safeness, etc.

Today, even if you have great products, good feedback and an honest track level, Ebay puts a selling and earning limits for it’s sellers, especially the smaller ones.

Luckily there are other platforms where you can sell clothing, shoes and accessories, like Tradesy and Poshmark.  I love learning and seeing what new ecommerce alternatives are out there that help online sellers.

Tradesy allows you to post items via their phone app or online with the use of your computer.  What’s cool is that they “clean” your pictures after you list an item, making photos look more professional and web ready.


Poshmark listings can only be made by their phone app at this time.  There is also a strong social media aspect where you join parties, follow and promote your listings and other “Poshers” listings.  You must actively follow other sellers and join parties to successfully sell your items.


Both Tradesy and Poshmark allow you to post merchandise for sale for free.  When the sale happens Tradesy gets a 9% cut and sends you a mailing label or mailing kit.  Poshmark charges you 20% for a sale and also emails you a mailing label.

Late October 2014 I started to post a few items for sale on both Tradesy and Poshmark.  A few days after posting my first few Poshmark listings, I made my first two sales.  So far my Poshmark “store” has been quiet, but I am building my followers.  I am hoping that this will be a viable sales tool, but only time will tell.

Tradesy has been very quiet for me.  I have not gotten much interest from buyers.  I contacted a couple of sellers to ask what their selling experience has been on Tradesy since I have not made a sale yet.  The sellers admitted that they cross list items via Ebay still because Tradesy has not given them much buyers yet.  Since Tradesy is a newer sight it appears that their traffic is not that high for fashion sellers.

It’s too early to tell which alternate sales platform is superior.  Since Ebay still has a higher amount of traffic I will likely still use it as a sales tool because traffic usually equals to sales.

Despite the selling limits that Ebay places on it’s sellers, the positive thing about Ebay is that you can list items that fall outside the women’s fashion category.  For instance, if you have an older IPhone, you can sell it on Ebay and make a good profit.  At this time both Tradesy and Poshmark only allow you to sell women’s wear.

My goal is not to give up on Ebay, but to find other methods of selling my wares simultaneously where I am not limited to an Ebay sales or earning quota.  I have also dabbled with Amazon.com, but that is a story for another day.

Let the fun, sale and learning begin!